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Privacy Policy

A legal disclaimer

Effective Date: Jan 3, 2026

1. Introduction

ValorMed Courier Services LLC (“ValorMed,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, protect, and handle your information, including information used for SMS communications.

2. Information We Collect

We may collect the following types of information:

  • Contact information such as name, phone number, email address, and delivery address

  • Information necessary to complete medical courier services, including pickup and delivery details

  • Communication records, including phone calls and SMS messages related to service coordination

We do not collect personal information for marketing or advertising purposes.

3. How We Collect Information

Information is collected when you:

  • Request courier or delivery services

  • Communicate with us by phone, email, website, or SMS

  • Provide information verbally to our staff

SMS consent is obtained verbally during service-related communications and is documented internally.

4. How We Use Information

We use collected information solely to:

  • Coordinate and complete medical courier and delivery services

  • Provide service updates, delivery confirmations, and operational notifications via SMS

  • Respond to inquiries or service-related requests

  • Comply with legal and regulatory obligations

We do not use personal information for marketing, advertising, or promotional messaging.

5. SMS Communications

By providing your phone number and giving verbal consent, you agree to receive service-related SMS messages from ValorMed Courier Services LLC. These messages may include:

  • Delivery status updates

  • Pickup or drop-off coordination

  • Service confirmations or issue notifications

Message frequency varies based on service needs.
Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

6. No Third-Party Sharing

ValorMed Courier Services LLC does not sell, rent, share, or disclose personal information, including phone numbers, to third parties for marketing, advertising, or any other purposes.

All customer information is used strictly for internal operational purposes related to our courier services.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

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8. Data Retention

We retain personal information only for as long as necessary to fulfill service obligations, comply with legal requirements, and resolve disputes.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

10. Your Privacy Rights

You may request to:

  • Access or update your personal information

  • Withdraw consent for SMS communications

  • Request deletion of your information, subject to legal and operational requirements

Requests can be made using the contact information below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact:

ValorMed Courier Services LLC
info@valormedcourier.com
877-213-8596 ext. 101


 

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

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